Dear Taylor,
We sincerely apologize for the bad experience that you have encountered as we are sorry for any inconvenience it might have caused.
We really understand how disappointing it is to wait this long for your product. The shipment had been under custom's clearance for 14 days which made it out of our control. However, your package is now at the local delivery center which will be on its way to you soon.
As a compensation initiative, we have also shipped another item as a gift for you which is on its way to your address.
We will do our best to prevent such negative experience from being faced again.
Fitness Fusion Team